Terms & Conditions

Who we are

Fleet Nexis provides vehicle cleaning, detailing, protection and mechanical services, and operates the scheduling platform used to book them. Fleet Nexis is part of DATADOVE.

Bookings

A booking request submitted through this website is a request, not a confirmed appointment. A booking exists once we confirm it by email or phone.

We may decline or reschedule a booking where capacity, weather, or the condition of a vehicle makes the work unsafe or impractical. Where we do, we will tell you as soon as we know.

Changes and cancellation

• You may reschedule or cancel free of charge up to 12 hours before the start of your slot.
• Inside 12 hours we may charge 50% of the service value, because the bay and crew have been held.
• If you do not arrive within 20 minutes of your slot and have not told us, we may treat the booking as cancelled.
• Recurring plans may be paused or cancelled with 30 days' written notice.

Pricing and payment

Published prices are for standard passenger vehicles. Larger vehicles carry a size supplement, which we quote before you confirm.

Mechanical work is quoted per job. We do not replace parts or carry out additional work without your approval in writing.

One-off services are payable on completion. Recurring plans are billed monthly in advance. Fleet accounts are invoiced monthly in arrears on 30-day terms.

Your vehicle

• You confirm you are the owner of the vehicle or are authorised to instruct work on it.
• Please remove valuables and personal items before your appointment. We are not responsible for items left in a vehicle.
• We photograph the vehicle at check-in and check-out. These images form the record of its condition while it was with us.
• Tell us in advance about existing damage, non-standard paint or wrap, aftermarket parts, or anything that affects how the vehicle should be handled.

Our work and your remedies

We carry out work with reasonable care and skill. If workmanship is not right, tell us within 48 hours of collection and we will re-do the affected work at no charge.

This does not cover damage arising after the vehicle leaves our care, wear that was present beforehand, or outcomes that were not achievable on the vehicle's existing paint or trim, which we will always tell you about before starting.

Nothing in these terms limits your statutory rights as a consumer.

Liability

We hold motor trade road risk and premises insurance covering vehicles in our care.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability for any single booking is limited to the value of the service, except where our insurance responds to a claim for damage to the vehicle itself.

Use of this website

The content, design, illustrations and code of this site belong to Fleet Nexis or its licensors. You may not copy or reuse them without permission.

Do not attempt to disrupt the site, submit automated requests at volume, or use it to send unsolicited material.

Governing law

These terms are governed by the laws of the State of New York, and the courts of that state have exclusive jurisdiction over any dispute — save that consumers may bring proceedings in their own place of residence where local law gives them that right.

Contacting us

Questions about these terms, or about a booking, should go to the email address or phone number below. We answer every enquiry within one business day.

Contact

Email fleetnexis@datadove.tech or call +1 732 822 0707.